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- The local exchange root folder does not exist.
Create the root folder manually, then check the path and the service account permissions.
- Access denied.
Check the permissions of the Windows/Linux service account or the FTP user for reading, writing, and creating folders.
- The URL prefix must be unique.
Specify a different URL prefix. Each prefix can belong to only one section.
- The exchange folder name must be a single folder name without path separators.
Enter only the folder name, for example client_a, without a drive letter, slashes, or subfolders.
- Restart the application to apply all changes.
Click “Restart application” or restart the system service.
- The password is not displayed in the interface.
This is expected behavior. Previously saved passwords are not displayed. Fill in the password field only when changing the password.
- The mobile client cannot connect using the provided connection endpoint.
Check the “Service address” field, HTTP port, server accessibility from the device, HTTPS/certificate, firewall, NAT, or reverse proxy.
- The service cannot be installed using the manager.
Make sure that ordizi.manager.exe is run as administrator and that the service executable is present in the installation folder.